Tripinform- travel tips and information for the business and leisure traveler
  • Home
  • Blog
  • Aeroplan

Lost Luggage

10/26/2006

0 Comments

 
Christopher Elliot noted on his blog that “Baggage complaints are soaring in the aftermath of the gel and liquid semi-ban, and one airline, British Airways, has even said its earnings will be affected by the combustible-liquid threat”

This does not surprise me at all, though I suspect that the affected earnings may have to do more with the additional cost of handling the baggage complaints, than the increased security. Here is my own experience…
 
I have recently returned from a vacation where my (and my girlfriend’s) luggage was lost on the way to Scotland by British Airways. We were not the only ones on our flight with this experience- in fact there was a line-up of people who were missing bags. Incredibly, my sister, who was also traveling on British Airways on different dates, also had her baggage lost. But in her case it was on her return flight to Canada. I have had airlines lose my luggage before, but in my previous experiences it has taken the airlines one or two days to get the luggage back to me. In this case it took four days; which is not a fun way to start a vacation.
 
The worst part about arriving somewhere with no luggage is that you have no toiletries or change of clothes, and the ban on gels and liquids just aggravates the situation as it has forced you to check-in pretty much everything. So the day after arriving, instead of getting to play tourist, we went shopping- wasting one of our seven days in Scotland at the local mall.
 
Having returned home from our holiday, we now have go through the fun process of claiming money back from British Airways. Even though it is clear that they lost our bags and that we only claimed 150 British pounds between 2 of us(not an unreasonable amount considering that 2 people did not get bags for 4 days); British Airways is telling us that it takes 6-8 weeks to process the claim.

So, I don’t know how much additional money the security threats cost the airlines, but certainly the cost of finding the luggage, delivering it to its destination, and compensating clients, who have had their trips affected by lost luggage, must be a substantial sum.

Here are a couple of pointers about luggage:
1- Tag your luggage properly. This means to have a tag around the handle of your luggage and also your name and address inside the bag- just incase the baggage handling tag gets ripped off- I usually leave a business card in one of the pockets which includes my cell phone number. 
2- Keep your receipts, if your luggage gets lost and you do have to buy clothes, toiletries, or anything else make sure to keep the receipts, because when you go to claim money back the airlines will ask for them.
3- Pack anything valuable in plastic bags- when my sister got her luggage back finally after three days, the suitcase, and all of the contents, were completely soaked. She had some photographs which would have been ruined had they not been wrapped in plastic.


0 Comments

Saving Time at Airports

10/23/2006

0 Comments

 
Here are a couple of ideas that a friend of mine gave me for saving time at airports. I knew he was a good person to ask because he hates waiting in line: 

1.    If you happen to travel through the same airport often,get a few copies of the customs forms and fill them out in advance, in order not to delay your lineup.

2.    If you have a way to fast-track customs, do so. In Canada we haveCanpass which will make your trip through Canadian customs much faster, as you get to bypass the regular lineup. There is another program called Nexus, which is currently being trialled at Vancouver airport. Nexus is a joint program between Canadian and US customs authorities to allow travellers from either country to fast-track.

3.    If you are flying on a short trip, do not check any luggage.

My friend uses Canpass and loves it. He says that he now avoids the big lineup at customs, and that he does not get stopped any more than usual. I am going to try it out and let you know what I think…

0 Comments

Time Zone Tips

10/21/2006

0 Comments

 
One of the most common problems you will face while traveling across times zones is jet-lag. Because your body is not accustomed to the new time you will feel tired and worn down for a couple days. If you are traveling to a different time zone, here are a couple of tips that can help to ease the suffering of jet-lag…..

1.    Try and get your body on to the new time one or 2 days before your travel. I typically go to bed around midnight. As I am five hours behind U.K. time, when I travel to the UK, I try to go to bed at 7 p.m. for one or two nights before I set off, and start my day at three or four a.m. This way, my body has already started to adjust to the new time by the time I get to my destination. Similarly, while I am in the U.K.; before I begin my return to Canada, I try to stay up until 4 or 5 a.m., so that my body is already starting to adjust back to the right time by the time I get back home.  

2.    Try anti jet-lag pills- you can find these in many pharmacies and in airports, though they cost more at the airport. I have found them to be quite effective. 

3.    Take advantage of early check-in. nowadays most airlines will let you check in to your flight online 24hrs before you fly. This can get you a better seat and will speed up your process at the airport. Better seat= more comfortable travel= more rest= less jetlag.

4.    Before you check-in early, in order to help you evaluate which seats are better than others, have a look at http://www.seatguru.com/.


0 Comments

Airport Tips

10/3/2006

1 Comment

 
Airports used to be a relaxed place to spend some time before you travel or while you transit…. but due to recent events they are fast becoming some of the most miserable places to spend a few precious hours of your life…. Here are six tips to help you take the stress out of airports.

1.    Firstly, take advantage of early check-in. nowadays most airlines will let you check in to your flight online 24hrs before you fly. This can get you a better seat and will speed up your process at the airport.

2.    Check in everything that you can unless you really need the item during the flight – I have seen so many people carrying large bags all around airport, what for? Airports are big places which typically require a lot of walking- you will often have to carry you bag for a while, so make it as light as possible. Ideally in many cases I don’t have any carry-on bags at all. Whenever you are passing through an airport, try to wear a coat with pockets, you can carry small things in it (I usually have a book), and it will also make your life a lot easier passing through the security check.

3.    When you pass through the security screening, you then only have to take your items from your pants pockets and put them into your coat. Do not forget to take your watch off as that may also set off the metal detector. I constantly see people waiting in line for 10 minutes in order to start emptying their pockets when they arrive at the front and they are surprised when they have to pass back through the detector three or four times because they forget to take everything out.

4.    Another tip about the security screening- try to wear the right type of shoes- this usually means shoes with soles that have been glued- not nailed, or shoes that do not have large metal lace hooks- both of which can set off the metal detector. Many airports now ask everybody to remove their shoes.

5.    If you have lounge access- use it. As a minimum you can use the lounge to get free bottles of water. If you do not have lounge access try to find a comfortable corner of the airport to relax. I have a Priority Pass, which gives me lounge access in almost any airport. As a frequent traveler it has been very worthwhile.

6.    Lastly, remember that you do not need to be the first one on the plane… as long are in the waiting area at the right time, the plane is not going to leave without you – if the airline cannot find you they actually have to unpack your luggage from the plane. They do not want to do this so they give people a good chance to arrive before they would not let you on. It never ceases to amaze me that many people will wait in line eagerly to get to their seat as soon as possible- then have to wait for everybody else.

I hope these few ideas help your next airport visit.

1 Comment

Accessing Money While Traveling

9/20/2006

1 Comment

 
Of course when you go on any trip you will be needing money. So, what is the best way to get money in a foreign country? As is the case with many things the answer is, it depends.
 
The first thing to consider is the country itself, you can pay for things with credit cards in most first world countries, but developing countries are not quite as simple- usually major hotels will take your credit card, but you may be out of luck in other places like restaurants, etc… If you do have a large amount of cash, you can usually leave it a safe in your hotel, either in your room or in the lobby.

The simplest and most convenient option that I use is to bring cash and change it at the airport when you arrive. The main problem with this is that the rates are not always good, and you also usually have to pay a service fee. I do recommend this to get some small amount of local currency just to get you started- for lunch, taxis etc… When you have to change a relatively large amount of money however, you really have to look around for the best rate. On a recent trip to Scotland for example, I changed 500 USD at the airport for 242 pounds, then a few days later exchanged the same amount again in a store for 252 pounds- that’s a 10 pound or 20 dollar difference- which is the price of a nice lunch.


Another option if you are a person who likes to carry cash, is to take money out directly from a bank (ATM) machine. This is possible in many places by checking the back of your debit card to make sure that one of the networks is listed on your card and also on the machine you are withdrawing money from (examples of these are cirrus or plus)- your bank will sometimes charge a fee for this, but the exchange rate is usually pretty good. DO watch out for suspicious people around ATM machines- I have had my bank account accessed in the UK after I had used a particular machine, I had not noticed anything unusual at the time but a few days later I checked my account and had $2,000 withdrawn over the period of five hours. Somehow they managed to copy my card and pin number from a particular machine.

 A third option is to pay for everything on your credit card, you will not need to pay a separate fee, however, the exchange rate they give will include a small percentage exchange  (usually 2-3%)- this is probably around the same rate as you would get from your bank?

I usually tend to use a combination of the above ideas- varying the amount of cash I carry depending on the country I’m visiting- the less I think I will be able to use my credit card, the more cash I will carry. But I always carry some cash because you never know when you will need it.

1 Comment

Mandatory Documentation for International Travelers

9/18/2006

0 Comments

 
Before travelling, this is the minimum documentation check that you should do in order to ensure that you have all of the correct paperwork you need before you travel. Just as I always never leave my house without my wallet, keys, and cell phone, you should never leave any of these items behind- anything else is secondary and I will cover in another post:

1.     Passport- first and most obvious is your passport- especially if you are traveling internationally; you will not be able to leave the country without it- and it is also a good form of identification even in cases when it is not absolutely necessary. For example, I went to Florida for spring break a few years ago and used my Canadian passport to get into bars because they could not understand the French on my Quebec driver’s license.

2.     Travel tickets, or paper printout of your e-ticket would be the second thing to absolutely make sure that you have. While many airlines are issuing e-tickets in favour of the paper variety, it’s better to be safe and you can end up in an awkward situation with airport staff if you do not have paper proof.  As I consider myself to be an experienced traveler last year I stopped taking my own advice and was passing through Heathrow airport when, while transferring between terminals, I was asked for a copy of my airline ticket by airport security to be stamped. I had a confirmed e-ticket on my next flight but I did not have any paper copy. So, I sheepishly held up my cell phone to show them the confirmation number and was asked to step out of the line and wait for the supervisor to arrive. It worked out in the end but the inconvenience of the incident reminded me to bring a printout.

3.     Copies of hotel and car rental reservations- On more then a couple of occasions I have arrived at a hotel or a car rental desk and the agent cannot find any evidence of my reservation until I show them a printout (especially if the reservation was made through a travel website such as expedia.com or travelocity.com.

If you are traveling to a new country may be risky for any reason I would add one last item: keep a note with the address and phone number of your nearest embassy/consulate in a safe place- this can save you a lot of hassle if your documents are lost or stolen.

0 Comments

    RSS Feed

    Archives

    May 2015
    November 2014
    October 2014
    May 2014
    December 2013
    October 2013
    September 2013
    July 2013
    December 2011
    February 2009
    January 2009
    May 2008
    April 2008
    November 2007
    August 2007
    July 2007
    June 2007
    May 2007
    April 2007
    March 2007
    October 2006
    September 2006

    Categories

    All
    Aeroplan
    Airports
    Air Travel
    British Airways
    Car Rental
    Delta
    Distinction
    Frequent Flier
    Hotels
    IHG (priority Club)
    Saving Money
    Tips
    Travel

    Author

    My name is Dave Owers find out more about me at about..me/daveowers or just send me an email at  [email protected]